July 21st, 2021

Dear Clients and Families, 

We know that clients trust virtual visits from our therapists. Many clients have come to see virtual care as part of routine sessions. We are writing to you because many state and federal regulations for virtual care have changed. 

What you need to know

Costs of a virtual visit - You may now have a co-pay or deductible for a virtual visit. Many states and insurers had waived these costs during the COVID pandemic. Many of these waivers have expired. Co-pays and deductibles for virtual visits are usually the same as an in-person visit. Please check with your insurer to find out what your cost is for virtual visits. You may be responsible for all or part of the cost.

We have seen that some of these copayment waivers expired in January, and if you have not yet seen your bill in your email and have any questions or want to set up a payment plan, please contact myself, Amy Leone, at  communityimpactinc@gmail.com. 

As a reminder, our invoices are being sent to the email address you’ve provided or with our new updated system you can have a text sent for easy payment options. If you are interested in having a Credit Card on File for these costs please let myself our your therapist know and we will send you a form through our Portal. 

Your location and who can provide virtual care - We may ask you where you are located at the time of your virtual visit. This is to make sure we follow state and federal regulations. At this time, we are limiting virtual visits to clients who are located in the New England states at the time of the visit. 

What you need to do 
There is nothing you need to do at this time. 
We continue to work with government officials and insurance companies to make sure virtual care remains available to all our clients. 

We thank you for trusting us to safely care for you during the pandemic and beyond. We look forward to seeing you soon.

Sincerely,
Amy Leone, MS,MA,LMHC
Clinical Director, Owner 
Community Impact Inc.